Experience across complex customer environments
Six industries. One pattern: growth breaks the handoff.
Connected ecosystems, not just better tools
In aviation, Customer Success and service delivery often run as separate functions, and the Customer Success role is still early. Accounts tend to be scored on tickets, response time and commercial result, rather than on signals that a customer is staying for the long term.
InsightEdge brings enterprise-industry practice into aviation: shared accountability across handoffs, a governance cadence for strategic accounts and a broader base of reference customers.
Experience includes airline portfolio governance and account management at Boeing, work with Air Transat, and a digital ecosystem merger-integration program between two airlines, reconciling overlapping platforms, dependencies and operational workflows.
Read: Aviation, technology and the integration gap →
Where integration is not optional
Years running enterprise imaging implementation programs across multi-site health systems, from PACS and VNA deployment through to the clinical governance model that kept adoption on track after go-live.
Clinical governance
A model that keeps adoption on track after go-live.
Implementation programs
Multi-site rollouts, from first deployment to steady state.
Customer operations
Support, escalation and account management for health systems.
Experience includes McKesson, Change Healthcare, Optum and Vancouver Coastal Health.
Beyond aviation and healthcare
The same handoff problems show up wherever customers depend on complex, regulated service.
Working in one of these industries?
A 30-minute conversation is enough to see whether the same seams are showing up in your organization.
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